Privacy Policy

The District of West Vancouver is committed to protecting your privacy. Any personal information you provide to us is collected, used and disclosed in accordance with the Freedom of Information and Protection of Privacy Act.

The purpose of this privacy statement is to inform you of the personal information that may be collected from you when using the website and how that information may be used.

Personal information

The District does not automatically gather any personal information from you, such as your name, phone number, street or email address.

This information is only obtained if you supply it voluntarily, usually when you fill out a form to direct an enquiry to a District department. We will ask you to provide your name and mailing address or email address only for the purpose of responding to your enquiry.

The District's website does not collect or retain your email address in a database format although some Internet Service Providers may automatically include your email address with your IP (Internet Protocol) address.

Tracking your website visit

We constantly improve this website to make it as useful to you as possible. To do this, we gather statistics about what pages you visit when you visit the site. These statistics help us decide where to put information so it is easier to find and how to design tasks so they are faster to complete.

We gather this information about your visit by placing a small file, called a cookie, into your web browser's memory.

This cookie does not collect any information we could use to identify you, such as your name, address, email address or phone number.

The cookie does collect:

  • Your IP address (a series of numbers that are automatically assigned to your computer when you go online).
  • The type of web browser and operating system you use.
  • The date and time you visited the site.
  • Which pages you visited.
  • The order you visited the pages.
  • How long you spent on each page.
  • The page you entered the site on.
  • The last page you looked at before you left.

As soon as you leave the site, the cookie stops gathering information.

Email newsletters

We comply with Canada's Anti Spam Legislation when you subscribe to our email newsletters.

When you subscribe, you authorize us to collect information about yourself solely to send you an email newsletter from time to time. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of the email newsletter.

Links to other District of West Vancouver websites

The District’s website contains links to other District of West Vancouver websites that allow you to complete transactions, such as participating in an online survey, renewing dog licenses, or paying for parking tickets. Collection of personal information by other District of West Vancouver websites is addressed in a privacy notice on that website.

Before you can complete a transaction, you need to set up an account. Your account is protected by a password so only you can access it. Your personal information will be stored in your account, but any credit card information will not.

What you can do

For your protection, we strongly recommend that you do not provide your account information, username, or password to anyone. If you become aware of any suspicious activity relating to your account, it is your responsibility to contact us immediately.

Links to other websites

The District's website contains links to other sites not affiliated with the District (e.g. community links, business links). Please be aware that the District of West Vancouver cannot be held responsible for the privacy practices of other sites. When you leave our site, we encourage you to read the privacy statement of each and every website that you visit before you provide any personal information. The District’s privacy statement applies solely to information collected on the District's website.

What safeguards are in place to protect my personal information?

The District is obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure or disposal. Specifically, access to systems, applications and the collected data is restricted to authorized staff only.

Who can I contact for more information?

Questions regarding this privacy statement, including the collection of personal information, can be directed to Legislative Services, 604-921-3497, at 750 17th Street, West Vancouver BC V7V 3T3.