Leaks

You can usually determine why your water bill increased by looking at your meter readings over time.

• Look for trends: Does your water bill increase in the summer every year? This is likely due to outdoor water use, such as irrigation.
• Has your water bill increased slowly over time? You may have a slow leak. Check your toilets and faucets.
• Did your water use increase suddenly and then drop back to normal? This could be explained by filling a pool, power washing or accidentally leaving a hose running.

Use MyDistrict to find out your actual monthly water use. Monthly readings are generally available within the first week of the following month.

Create a MyDistrict Account

Find your monthly water use under the Readings tab on your online Utility bill. Water is measured in cubic metres (1,000 litres).

If you have recently repaired a leak at your home, you may be eligible for an adjustment to your Utility account. There are two options for an adjustment, Leak Adjustment and Sewer Adjustment.

Leak Adjustment (Main line leaks only)

As of January 1, 2019, the District will only consider issuing a water leak adjustment rebate if:

• The leak occurred on the main water service line between your water meter and the point where the service pipe enters your home;
• There is proof that a leak on your main service line was properly repaired; and
• Your adjustment application is received by the due date on your most recent utility statement.

Application for Leak Adjustment Form

Sewer Adjustment 

If a leak has occurred between October and March you may be eligible for a Sewer Adjustment. Please complete the Sewer Adjustment Application Form and submit your form with the repair invoice.

Please note that water adjustment rebates will not be provided for leaks inside your home, outside water features like pools, ponds or irrigation system leaks.

As a property owner, it is your responsibility to ensure that plumbing on your property, including any irrigation systems, remains in good working order to prevent wasted water due to leaks.

Application for Sewer Adjustment Form

Contact
604-925-7032
[email protected]

For more ways to save water, and money, see the information on water conservation.

The most common household leak is a running toilet. Here are ways to determine if your toilet has a leak:

• Listen. If you hear running water while the toilet is not being used, you may have a leak.
• Add food colouring to the toilet tank and wait 30 minutes. If coloured water appears in your toilet bowl, you may have a leak.

Toilet leaks are generally easy and inexpensive to repair. Contact your local hardware store or a plumber for advice on how to repair the leak.

Check your faucets and pipes periodically. Watch for drips and quickly replace faulty parts. A leaking faucet can waste hundreds of litres of water each week.

Leaking irrigation systems can cause significant water loss and drain your wallet. Check your irrigation system for leaks regularly. Pooling water or wet patches on your lawn that do not dry could be signs that your sprinkler system is leaking. Contact an irrigation company for a system check-up.

These devices can be purchased at your local hardware store and placed under major household appliances that are prone to leaks. The device alerts you as soon as water starts to collect underneath the appliance.