Leaks

Leaks in your water system mean you're paying for water you don't use. Your water meter measures it all, even water that slips away.

You can track your water use online at MyDistrict

We track water data and watch for unusual spikes in consumption, which could be the result of a leak. However, sometimes these increases can be explained by a specific activity, such as:

  • Irrigation system was turned on
  • Swimming pool was filled
  • Power washer was used
  • Hose was left on

Other times it is the result of a slow leak, a sudden indoor leak, or a sudden outdoor leak.

If we think you have a leak, we send a technician to check your meter and leave a Water Meter Notification at your house.

Using MyDistrict to Track Water Use

You can usually determine why your water bill increased by looking at your meter readings over time.

  • Look for trends: Does your water bill increase in the summer every year? This is likely due to outdoor water use, such as irrigation.
  • Has your water bill increased slowly over time? You may have a slow leak. Check your toilets and faucets.
  • Did your water use increase suddenly and then drop back to normal? This could be explained by filling a pool, power washing or accidentally leaving a hose running.

Use MyDistrict to find out your actual monthly water use. Monthly readings are generally available within the first week of the following month.

Create a MyDistrict Account

Find your monthly water use under the Readings tab on your online Utility bill. Water is measured in cubic metres (1,000 litres).

Leak Adjustments

If you recently repaired a leak on your property, you could qualify for a leak adjustment and will need to fill out an Application for Leak Adjustment form. Please contact us for more information. 

Application for Leak Adjustment Form

604-925-7032

Email

For more ways to save water, and money, see the information on water conservation.

Leaking Toilets

The most common household leak is a running toilet. Here are ways to determine if your toilet has a leak:

  • Listen. If you hear running water while the toilet is not being used, you may have a leak.
  • Add food colouring to the toilet tank and wait 30 minutes. If coloured water appears in your toilet bowl, you may have a leak.

Toilet leaks are generally easy and inexpensive to repair. Contact your local hardware store or a plumber for advice on how to repair the leak.

Leaking Faucets and Pipes

Check your faucets and pipes periodically. Watch for drips and quickly replace faulty parts. A leaking faucet can waste hundreds of litres of water each week.

Irrigation Leaks

Leaking irrigation systems can cause significant water loss and drain your wallet. Check your irrigation system for leaks regularly. Pooling water or wet patches on your lawn that do not dry could be signs that your sprinkler system is leaking. Contact an irrigation company for a system check-up.

Electronic Sensory Devices

These devices can be purchased at your local hardware store and placed under major household appliances that are prone to leaks. The device alerts you as soon as water starts to collect underneath the appliance.

Contact

For questions about water conservation or to report a leak:

Engineering Department

604-925-7020

Email

For questions about your utility bill and leak adjustments:

Finance Department

604-925-7032

Email

More Information

MyDistrict is a new way to access your District of West Vancouver accounts online 24 hours a day, 7 days a week.

MyDistrict

Important to know

Irrigation systems and irrigation leaks are the most common cause of a spike in your water bill. 

Check out the Irrigation tab for more information.

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