District advises residents of possible data breach

Jul 31, 2013

Wednesday, July 31, 2013, West Vancouver, BC – The District of West Vancouver is warning residents that an unauthorized access to personal information may have occurred through one of its web services. The data that was potentially at risk includes personal information of residents who use pre-authorized payment plans for their tax and utility bills. Also potentially affected are customers who use MyDistrict, an online service for tax, utility, bylaw notices, dog and business licence information. The online service does not collect credit or debit card information, social insurance numbers or drivers’ licence information.

Notices are being sent to affected customers by email where available and by mail. As a precaution, the District recommends that any resident who has signed up for preauthorized payments monitor their account and contact their financial institution if they have further concerns. As a further precaution, residents who use MyDistrict are advised to log in and change their password and security question. 

The District learned of the potential breach on July 21, 2013 and immediately shut down the online service to protect residents’ personal information. A review of the server did not find any evidence that any personal information had been compromised. The affected server was turned off and a new server was brought online on July 22. An independent security consultant has been hired to audit the breach, and ensure ongoing security. Residents will be notified when more information becomes available.

Visit westvancouver.ca for more information. For technical questions such as setting up a new password, please call the MyDistrict Hotline at 604-921-2915.

The District will keep residents apprised of any future developments.


Media Contact

Donna Powers, Acting Director of Communications
c: 604-219-4806 | d: 604-925-7168 | e: [email protected]


Media Contact

Media enquiries only

Donna Powers, Director of Community Relations & Communications

604-219-4806 (cell)

604-925-7168 (office)


General information line



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