Community Survey 2013

Survey Type: 
Survey Date: 
Jul 22, 2013

West Vancouver conducts a survey of residents every three years. A number of key questions are useful in determining trends over time. Other questions gather feedback on more topical issues of the day.

The 2013 Community Survey indicates that over 90 per cent of respondents reported being very or somewhat satisfied with the municipal services they receive. The results also demonstrate that perceptions have declined slightly from previous surveys with respect to quality of life and West Vancouver being a good place to raise a family. Overall, the generally positive results are in line with previous surveys.

Surveyors recruited a thousand West Vancouver residents from representative sample groups and 744 completed surveys were received. 

The District services with the highest rates of satisfaction (over 90 per cent) include:

  • library services
  • fire and rescue services
  • parks and trails
  • arts/cultural programs and facilities
  • recreational programs, services and facilities
  • police services
  • water, sewer and drains

Satisfaction levels dropped for garbage collection (from 95 per cent in 2010 to 79 per cent in 2013), likely as a result of the recent schedule changes to garbage pick-up every other week, and transit services (from 88 per cent in 2010 to 82 per cent in 2013).

Despite being increasingly critical of the value they receive for their property taxes, 40 per cent of respondents would prefer a tax increase to maintain services, while 25 per cent would support tax increases only if they translate to more services and/or infrastructure renewal. 

Another notable result is support outweighing opposition by more than 2:1 for proposed coach houses. The District’s efforts for community engagement on projects and initiatives didn’t score particularly high; 23 per cent give a ‘very good’ rating and 54 per cent awarded the District a ‘somewhat good’ rating for its public engagement.

The survey also indicates an age division in how residents stay informed. Older residents (65 years and up) rely more heavily on news media, mailed publications and newspaper ads. Younger residents also use these resources but rely more heavily on the Leisure Guide, website and social media platforms.